Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Home and Kitchen Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://homeandkitchenshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at firstname.lastname@example.org
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at email@example.com
Well done. Everything is intact and works Super. In such an unstable time, delivered quickly. I recommend 10 points out of 10!!!
Very fast delivery, to Murmansk 7 days!!! Looks very high quality Jetboil. Made very neatly. All the details are thought out perfectly. Pleasant thing, boiled water for 4 min 30 sec under conditions: water poured 1L T = + 6 s, on the street tair =-4C, wind 3-4 m s. Very good. How much it is enough and how it works with corrosion from moisture in the tundra will have time. But even in this version for this money is a thing. Thanks to store and manufacturer.
Very good and fast delivery!
Got it. All quality. I do not know how practical it is, but it looks good
Quality is super. I ordered for a gift, now I will order for myself
Excellent Product, boils water very quickly! Very good!
Fully recommend cooking system and the store. Item was quality packed and it came in a perfect condition. After using left some additional feedback. Buy it without doubt)
Perfect. THE store prepares the shipping very carefully to not exist damage!!! Thank You!!! Perfect. The seller prepares the shipment very carefully so that there is no damage!!! Thanks!!!
She's here. Water is boiling. 0.75l for 4:30 min (water from the tap temperature did not measure, the cylinder is 450gr. Half full, the valve opened for all). In the passport to it it is written: 1L-3: 05 min; 2, 2KW. On the pieze there is no metal bracket, the holes of the primary air intake did not measure and the nozzle did not look-can the burner 1.5kW?!
Finally acquired a compact, convenient and easy camping option. Got in the mail, no dents on the box, everything is intact. Quality Super!!! 1 liter of water + 8,8 degrees at Room + 24,2 boiled in less than 7 minutes. The nozzle for dishes with an even bottom is perfectly even, not oblique at all. The 230 cylinder flies like a native, without a plug. All beaver!
Super store, five stars plus. It was necessary to deliver, as a gift, sent 4 days before St. Petersburg. Very satisfied.
Super quality product! Thank you! Ordered 11.11, it was 2 months.
Dougé Douggie delivery, the goods are not cheap, but in dorosez buv 3 city, think Chi zamovlyati
It came in whole and complete. Quality is excellent!
Delivery supper to Yakutsk for 10 days goods corresponds
Quality packaging. Fast shipping. Track tracked.
Filling did not suffer, in the work until I checked
The burner really liked, a liter of water boiled in 4 minutes.
To Volgograd 5 days by courier, took from him himself, as he was at work. No mint, no Bitos. Quality standards.
The order reached St. Petersburg for 3 days! Super! The courier delivered to the address. Complete set. The box with the goods was packed in a black bag, on the sides a little deformed. For the speed of delivery thank you very much to the store! I recommend! I'll try in action and complement the feedback!
Packed perfectly nowhere wrinkled.
The order came to Surgut in 27 days. Everything is in place, super quality is good, or anything you can not hang out to go to nature. I took 11.11. For 2900. I advise you to take if necessary.
Everything is fine. Complete set. Packing is super. True ехала more months. But this is 11.11 probably.
Delivered, all the norms. I'll try in the work-I'll write off more. And so... Having reviewed all bloggers, you can understand that this is a good fight for budget funds) to the store there are no complaints.
Wow! Ordered 11.11 courier brought 12.12 system super, everything is done very well. Boiled a liter of water in 3,5 minutes-it was the fastest preparation of a liter of boiling water that I have ever seen, a piezpodzhig chick and ready. Seller respect, answered my questions quickly and on business.