Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Home and Kitchen Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://homeandkitchenshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at firstname.lastname@example.org
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at email@example.com
It's been a month and a half, but I'm not picking up these cells. Everything works, Scotch is strong (I recommend, before gluing, treat the surface with alcohol). With the calculation of the glue it is necessary to adjust. Bunny as a gift)
Belgium got here in a couple of weeks. There are no complaints. Before glue you need to clean the surface from dust.
Great product. According to the description. Can't open the cabinet. Easy installation. I recommend the product;)
Delivery by IML, about 2 weeks. Сourier to the door. Delivery from Russia. And this is the time of the world pandemic... Wonderful locks, convenient installation template. Community and attentive store. Good seller! Thank you!
Zamovlennya in the TSE store zrobiv 17.03.20, and 04.04.20 the goods buv U men. Goods, packing in a package. The seller of the dialogu is not Viv. Track Number reviews. In the robot. The magnet is a weak MDF, 21mm is not punched, then night, taking a loan, as well as the domicile when standing, as well as in men. I highly recommend this seller for the first time.
Зручні Є Є Є становстановстановстановстановстановстановстановрамка рамка рамка бібібібібібібібібібібібібібібібібібібібімалмалмалмалмалмалмалмалмалмалні ні ні ні ні ні ні ні ні ні
Cool thing!!!! Only sorry, only 1 magnet is included.
8 days to 26 region delivery by courier, the store immediately sent the parcel, buy in this store not the first time, the purchase is satisfied even the adult will not guess how to open, the kit includes a nozzle for proper installation in the photo can be seen, thank you very much to the store and the seller success you in business and big sales!!!!!
3 weeks delivery. As described, works great! Super!
Great material. Reliable store. Recommend
Everything came quickly. Well packed. Includes instructions and stickers to indicate the place of the lock.
Primite rapid. Ideea si realizarea sunt de nota 10. Instrucțiune utilă. Împachetate drăguț, e un mic detaliu, dar placut. Vom vedea in practică. ******** Pretty fast delivery. The idea and realization - A+. Useful instruction. Cute packaging: it's a small, but nice detail. We'll see how it will work.
Excellent product. Super fast. Well packed.
exactly as described i recommend this store
Great thing. Holding tight, she could not tear off even I, what to say about the child. Delivered the Courier, it was a little less than a month.
Great. This is my 3rd purchase of the same locks. It came with stickers this time to indicate where you should bring the magnet to to unlock, very nice.
These are the first locks that my one-year-old Spana could not open! Mommy for fitting the lock does not hold, glued with molar tape
Very fast shipping. Ordered on Sunday, already on Thursday the courier brought the goods. Locks liked. Everything works. In the kit there is everything you need for convenient installation. Seller recommend!
Very fast delivery, the parcel arrived in the Sverdlovsk region in 11 days. Brought to the door by IML. With the installation a little need to get mad. The lock works well, the two-year-old child could not open yet, but I could easily tear the lock when I forgot about it and pulled the box. The lock could be installed both on the drawer and on the chest door.
Come quickly. Stuck in the chest of drawers. Included template to try on. Works, the main magnet does not lose.